IT Senior Manager, Enterprise Risk Management (ERM), Technical Product Owner for Integrated Risk Management (IRM)

About This Role

The IT Senior Manager, ERM, will drive the implementation and evolution of ServiceNow Integrated Risk Management capabilities, focusing on AI-enabled transformation. This role combines technical expertise, product management, and cross-functional influence to enhance risk transparency and operational efficiency across the enterprise.

Responsibilities

• Define and communicate a compelling product vision aligned to enterprise risk priorities
• Conduct market and competitive analysis to identify emerging IRM/risk management trends and opportunities
• Establish and track OKRs to measure product performance, user satisfaction, and strategic impact
• Partner closely with Global Trade, Global Services Risk & Compliance, ISRM, ERM, and other business stakeholders to gather requirements and align priorities
• Serve as the primary liaison between engineering teams and business partners; translate technical capabilities into business value
• Own and prioritize the product backlog based on business value, customer input, and technical feasibility
• Lead Agile ceremonies—including sprint planning, reviews, and retrospectives—to ensure timely and high quality delivery
• Oversee and support user acceptance testing to ensure features meet requirements and deliver intended outcomes
• Develop training materials, user guides, and documentation to support smooth product rollout and long term adoption
• Integrate AI-driven capabilities into the IRM platform to enhance workflow efficiency, insights, and user experience

Requirements

• Bachelor’s degree
• Minimum of 8 years of related technology experience
• Proven expertise delivering IT solutions and driving product outcomes at scale
• Strong leadership and cross functional influencing skills
• Hands-on experience with Agile, SDLC, and risk/security management practices
• Excellent communication skills; able to present to both technical and business audiences
• Experience coordinating UAT, training, and change management for enterprise deployments

Qualifications

• Bachelor’s degree
• Minimum of 8 years of related technology experience

Nice to Have

• Experience with ServiceNow platforms and Integrated Risk Management
• Demonstrated experience leveraging AI and agentic AI to enhance product capabilities
• Ability to partner with data science/engineering teams to prioritize AI functionality
• Familiarity with ethical and responsible AI practices
• Strong prompt engineering skills with ability to rapidly adopt emerging AI tools
• People leadership experience and proven ability to build high performing teams
• Experience with integration platforms

Skills

* Required skills

Benefits