IT Infrastructure & Network Support Engineer

About This Role

This role involves designing, developing, and implementing IT and network architectures, providing comprehensive IT support, and managing facility networks for a dynamic, fast-paced program.

Responsibilities

• Install, configure, and maintain IT and network equipment across user workspaces and network/DEMARC rooms
• Perform Tier 1 system administration for enterprise networks, connectivity, and associated equipment
• Support and resolve complex break/fix issues both in person and remotely
• Collaborate with cross-functional teams and engage with stakeholders to determine IT needs for meetings, projects, and deployments
• Participate in engineering review boards (ERB) and technical discussions
• Respond promptly to support requests and incidents, ensuring timely resolution
• Manage vendor relationships and project coordination as needed
• Install and decommission CAT6 and fiber cabling (LC/SC), including underfloor and above-ceiling runs
• Provide input on LAN/WAN design, architecture, and installation standards following best practices
• Set up and support A/V systems including Extron, AMX, and Crestron technologies

Requirements

• Hands-on experience with CAT6 and fiber installations
• Working knowledge of LAN/WAN architecture and networking principles
• Broad IT knowledge to assess and mitigate potential technical impacts
• Strong organizational skills
• Ability to work independently or as part of a team
• Project management and vendor coordination experience
• Self-starter with a willingness to learn new technologies and methods
• Ability to lift up to 60 lbs

Qualifications

• College degree strongly preferred or high school diploma plus some advanced training

Nice to Have

• Experience with Cisco network switches, routers, and firewalls
• Experienced with new facility fit out and the requirements management to include enterprise and program specific IT architecture

Skills

* Required skills

Certifications