IT End-User Experience Field Technician
Posted 2 months ago Expired
This job has expired
Looking for a job like IT End-User Experience Field Technician in or near Johnston, IA? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
This role enhances end-user satisfaction by providing hands-on and remote technical support for IT hardware, software, and network issues. The technician will troubleshoot, maintain, and improve user-facing technology in both office and field environments, collaborating with other IT teams.
Responsibilities
- Deliver desk side and remote technical support for hardware, software, and network issues
- Troubleshoot and resolve end user technology problems efficiently and professionally
- Maintain and administer computer systems, mobile devices, and related environments
- Assist with deployment, configuration, and refresh of user-facing technology assets
- Support technology initiatives and projects as directed by the IT End User Experience Manager
- Communicate effectively with users, peers, and management to provide updates and solutions
- Document solutions, create training guides, and contribute to the knowledge base
- Assist with asset inventory management and technology lifecycle processes
- Ensure compliance with IT policies, procedures, and departmental standards
- Participate in continuous improvement efforts to enhance the end user experience
- Travel to business sites for support, training, or project delivery as needed
Requirements
- Associate’s degree in Information Technology or equivalent experience
- 2+ years of experience in IT support or a similar field technician role
- Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking
- Strong analytical and problem-solving skills
- Proficient in desktop, network, and application configuration, troubleshooting, and installation
- Ability to identify customer needs, gather information, and resolve problems
- Effective working individually, in teams, and with virtual teams
- Good organizational skills and ability to prioritize tasks
- Highly motivated and able to work with minimal supervision
- Ability to present technical information in user-friendly language
Qualifications
- Associate’s degree in Information Technology or equivalent experience
- 2+ years of experience in IT support or a similar field technician role
Skills
* Required skills
Benefits
Certifications
About CRH
Texas Materials is a locally-based construction company and building materials supplier, which is A CRH Company, the largest asphalt, ready mix and aggregates producer in North America. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment whil...