IS Support Tech

About This Role

This role provides first-line technical support for park technology systems at Six Flags, ensuring smooth operation of essential equipment like POS terminals, network connectivity, and general computing hardware. The IS Support Staff helps maintain technology for an excellent guest experience.

Responsibilities

• Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues
• Install, configure, and maintain computers, printers, phones, and POS systems
• Support and monitor park Wi-Fi and wired network infrastructure
• Set up and maintain employee time clocks, access systems, and radios
• Assist with software updates, system patches, and preventative maintenance
• Document and track support requests using ServiceNow or a similar ticketing system
• Ensure all IT equipment is inventoried, properly labeled, and maintained
• Work with vendors or the corporate IT team when escalations are required
• Provide on-call support for critical systems during park operating hours
• Maintain a clean, organized, and secure IT workspace

Requirements

• High school diploma or GED
• Experience with Windows operating systems, networking, or hardware troubleshooting
• Ability to lift up to 50 lbs
• Availability to work weekends, holidays, and flexible hours during park season
• Must be at least 18 years of age
• Strong problem-solving and communication skills
• Basic understanding of network setups (IP addressing, routers, switches)

Qualifications

• High school diploma or GED required; some college in Information Technology preferred

Nice to Have

• Some college in Information Technology
• Customer service or help desk experience
• Familiarity with POS systems and ticketing hardware

Skills

* Required skills