Installer Service Specialist

About This Role

This role is for an experienced and technical parts specialist who will serve the professional customers at the installer counter, manage delivery specialists, and ensure accurate and timely order fulfillment. This position is critical to maintaining strong customer relationships and efficient operations.

Responsibilities

• Work with installers and professional customers to develop sales relationships
• Quickly and accurately take customer orders over the phone and online
• Invoice customer orders and direct efforts to accurately pick and stage parts for delivery
• Route delivery specialists to ensure consistent and timely customer order deliveries
• Ensure delivery vehicles are serviced and maintained according to company standards
• Ensure all vehicle inspections are completed on time and daily mileages are entered
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
• Ensure customers’ new core and warranty returns are picked up and credited promptly
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly

Requirements

• Strong background in mechanics
• Above average communication skills

Nice to Have

• Hands-on knowledge of automotive repairs
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications