Installer Service Specialist

About This Role

This role involves supporting professional customers at O'Reilly Auto Parts by overseeing and directing delivery activities, building sales relationships, and ensuring timely order deliveries. It requires a mechanically experienced individual to manage customer orders both in-store and online, ensuring the service and maintenance of delivery vehicles.

Responsibilities

• Work with installers/professional customers to develop sales relationships
• Quickly and accurately take customer orders over the phone and online
• Invoice customer orders and direct efforts to accurately pick and stage parts for delivery
• Route delivery specialists to ensure customers receive their orders in a consistent and timely manner
• Ensure delivery vehicles are serviced and maintained according to company standards
• Ensure all vehicle inspections are completed on time, accurate, and daily mileages are entered into delivery fleet management devices
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly
• Assist on front counter and retail counter as needed
• Help with backroom duties, including auto-load, returns, and stocking
• Assist with customer labor claims, ensuring they are processed quickly and efficiently

Requirements

• Strong background in mechanics
• Above average communication skills

Nice to Have

• Hands-on knowledge of automotive repairs
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications