Installer Service Specialist

About This Role

This role is for an experienced and technical parts specialist who will serve the needs of professional customers at the installer counter. You will also direct daily delivery activities to ensure accurate and timely order deliveries.

Responsibilities

• Work with installers and professional customers to develop sales relationships
• Quickly and accurately take customer orders over the phone and online
• Invoice customer orders and accurately pick and stage parts for delivery
• Route delivery specialists to ensure consistent and timely customer deliveries
• Ensure delivery vehicles are serviced and maintained according to company standards
• Complete all vehicle inspections on time, accurately, and enter daily mileages into delivery fleet management devices
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly

Requirements

• Strong background in mechanics
• Above average communication skills

Nice to Have

• Hands-on knowledge of automotive repairs
• Fluency in multiple languages (Spanish is highly desired)

Benefits

Certifications