Installation Manager
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Manage the daily operations of the Installation department, providing leadership and tactical execution for scheduling, service resolution, training, and management of the third-party installation network. This role ensures efficient and quality installations for home improvement projects.
Responsibilities
- Assign installation jobs to third-party installer network based on availability and geographic proximity
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
- Work with customers to schedule jobs based on installer availability and customer preferences
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Drive proficiency and efficiency amongst installation subcontractors
- Recruit subcontractors as needed to expand installation capacity
Requirements
- High School Diploma or equivalent
- 3+ years of experience in home construction, remodeling, and/or installation management
- Track record of successfully recruiting, training, coaching, and onboarding subcontractors
- Demonstrated superior quality and attention to detail in all facets of the installation process
- Ability to teach others through hands-on and documentation-based learning methods
- Ability to juggle various work activities and shift attention to meet stakeholder demands
- Ability to thrive in a fast-paced, high-energy, team-oriented environment
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
- Valid driver's license
- Legally authorized to work in the country of employment without sponsorship
Qualifications
- High School Diploma or equivalent
- 3+ years of successful experience in home construction, remodeling, and/or installation management
Nice to Have
- Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation
Skills
* Required skills
Benefits
About Erie Home
Erie Home is a leader in residential roofing solutions, offering best-in-class, high-demand products known for unmatched durability, energy efficiency, and curb appeal. They are rapidly expanding nationwide.