Incentives & Investments Claim Capability Manager

About This Role

This role is a critical part of Global Payouts, responsible for managing the end-to-end operational capability, control integrity, and continuous evolution of Microsoft's Incentives and Investment Claims ecosystem. The manager acts as the Claims capability owner and operational authority, ensuring accurate, compliant, and timely partner payouts at a global scale.

Responsibilities

• Own end to end operational capability for Incentives and Investment Claims
• Define, document, and evolve claims validation, approval, and payout processes
• Ensure operational readiness for new programs, launches, and changes
• Drive continuous improvement through process simplification and automation
• Translate business needs into clear requirements for engineering and tooling partners
• Lead strategic initiatives such as Autonomous Claims and process digitization
• Provide clear operational direction and expectations to vendor delivery teams
• Act as Microsoft FTE SOX control owner for assigned claims and payout controls
• Partner with Controls & Compliance on SOX walkthroughs, testing, audits, and remediation
• Proactively identify and mitigate operational, financial, and compliance risks

Requirements

• Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
• OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
• OR equivalent experience

Qualifications

• Master's Degree in Engineering, Business, or related field OR Bachelor's Degree in Engineering, Business, or related field OR equivalent experience.
• 2+ years process management, process execution, process optimization, or related experience with a Master's degree, OR 4+ years with a Bachelor's degree. Preferred 8+ years experience in Finance Operations, Business Operations, or Process Management.

Nice to Have

• 8+ years experience in Finance Operations, Business Operations, or Process Management, owning and scaling complex global operational capabilities in large, matrixed organizations
• Knowledge of controls, compliance, and audit-driven environments; ability to translate business needs into operational, process, and system requirements
• Stakeholder management and communication skills, including requirements gathering and prototype reviews
• Experience with Incentives, Claims, Payouts, and partner ecosystem operations
• Experience with automation, workflow tools, and AI-enabled operational solutions
• Ability to navigate ambiguity, work independently, and drive outcomes with minimal direction
• Ownership mindset with design, development, problem-solving, and critical thinking skills
• Learning mindset with ability to self-learn, implement, and deploy solutions

Skills

* Required skills