Implementation Engineer

About This Role

This role involves owning customer implementations for a high-growth B2B software company, ensuring successful outcomes, and building repeatable data migration processes. You will troubleshoot technical issues, collaborate with engineering, and provide crucial customer feedback to improve the product.

Responsibilities

• Own a portfolio of customer implementations and drive successful customer outcomes
• Build and maintain data migration "playbooks" for extracting, transforming, and mapping customer data
• Diagnose schema and data issues; work with JSON structures and data transformation logic
• Perform hands-on technical work including scripting, light automation, and debugging implementation issues
• Support workflows involving web scraping, web parsing, and "computer use" tasks using HTML and selectors
• Partner with engineering to communicate bugs, missing features, and product improvements
• Help keep customers successful and engaged by managing expectations and identifying expansion opportunities

Requirements

• 1+ years of hands-on technical experience
• Comfortable working with JSON, schemas, and structured data
• Ability to ramp quickly on web concepts (HTML, selectors, scraping/parsing fundamentals)
• Strong written and verbal communication skills
• Ability to collaborate with engineers in a precise, high-signal way
• High ownership, urgency, and willingness to operate in a "roll up your sleeves" environment
• Comfortable with an onsite NYC environment and fast-moving startup dynamics

Qualifications

• 1+ years of hands-on technical experience (e.g., junior software engineer, technical implementation, automation/scripting-heavy role, or equivalent internships/projects demonstrating real scripting work)

Nice to Have

• Prior experience in post-sales implementation / forward deployed / customer engineering roles
• Background in ERP/accounting systems or implementations (e.g., NetSuite, SAP, QuickBooks, Xero)
• Experience in adjacent modern ERP / accounting tooling ecosystems

Skills

* Required skills