Implementation Consultant

About This Role

As an Implementation Consultant, you will provide consulting and software implementation services for Sage HCM software to customers. This involves identifying client requirements, configuring software solutions, and ensuring successful project delivery while adhering to project plans and scope.

Responsibilities

• Deliver services to customers following Project Delivery Methodology and utilizing service delivery tools, adhering to project plans and scope
• Design, configure, and validate key HCM components including Company Setup, Payroll & General Ledger Mapping, Tax Configuration, Time Off Plans, Workflow Management, Security Roles, Position Management, and Time & Expense Tracking
• Collaborate with clients to map existing HR and payroll processes into Sage HCM, ensuring optimal configuration and alignment with compliance requirements and organizational policies
• Support customer legacy system data migration including performing data import template reviews, identifying/resolving customer population errors, and loading data
• Troubleshoot system issues and deliver hands-on training sessions to guide clients through using the software effectively
• Collaborate with integration teams to connect Sage HCM with external systems (e.g., accounting, benefits, or timekeeping platforms), validating data flows and ensuring system interoperability as needed
• Complete assignments on-time and provide regular status updates on work assignments to Project Managers and customers
• Keep current on the latest software features and enhancements released quarterly by Product Management

Requirements

• 5+ years of experience delivering professional consulting or implementation services for HCM, ERP, or financial management software
• Strong understanding of HCM setup principles (organizational structures, payroll taxation, benefits administration, time management)
• Proven experience conducting client discovery sessions, performing software configuration, and guiding end users through implementation and adoption, and administrative level training
• Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction
• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success
• Advanced analytical, communication, and problem-solving skills

Qualifications

• Bachelor’s degree in Business, Accounting, HR Management, or a related field
• 5+ years of experience delivering professional consulting or implementation services for HCM, ERP, or financial management software

Nice to Have

• Sage Intacct or other ERP experience
• Experience in non-profit, construction, government, and service-based organizations with understanding of unique payroll and compliance requirements
• MBA or CPA

Skills

* Required skills

Benefits