Identity Security Services Analyst

About This Role

The Identity Security Services Analyst will support the Identity Security team by handling service management responsibilities, addressing escalations, and implementing solutions for identity-related requests. This role focuses on improving operational efficiency and coordinating incident and change management for identity infrastructure products.

Responsibilities

• Handle requests in the services queue for non-human accounts, privileged accounts, 3rd party access, and other identity-related service incidents
• Provide 2nd/3rd tier troubleshooting to solve business problems while prioritizing security
• Prioritize and expedite requests in the Identity Security team’s service management queue
• Assist in tracking and analyzing metrics related to team workload and customer satisfaction
• Assist in the development and maturation of identity provisioning operations, including identifying opportunities and designing improvements
• Serve as a trusted advisor to business partners, evolving identity processes to meet business needs
• Leverage a marketing-based approach to security services to improve technology, security awareness, and compliance
• Contribute to standards and policies for the identity security program
• Lead and deliver projects in scope, on time, and within budget
• Mentor others to strengthen security principles and best practices

Requirements

• Experience in service management or identity/technology security
• Experience with identity and security concepts (identity providers, single-sign-on, federation, least-privilege, authentication vs authorization, MFA, certificates)
• Understanding of identity directory products (Active Directory and/or Entra ID)
• Familiarity with ITIL processes (change management and incident management)
• Ability to lead a project from concept through implementation and anticipate potential problems
• Experience prioritizing and executing with minimal direction or oversight
• Must pass NERC CIP & Insider Threat Protection background checks

Qualifications

• Experience in service management or identity/technology security, or entry-level.

Nice to Have

• Experience with modern identity concepts (dynamic risk, progressive authentication, self-service, biometrics, passwordless)
• Experience with identity related protocols and standards (SAML, OAuth/OIDC, WS-Fed, SCIM, FIDO, RADIUS, LDAP, Kerberos)
• Ability to promote security as a business enablement function using influence, metrics, documentation, verbal communication, and presentation skills
• Experience with cloud/on-prem hybrid identity environments
• Industry certifications such as CISSP, CCSP, CISA, GIAC, OSCP, CRISC, CCNP
• Experience with information security frameworks such as COBIT, NIST, OWASP
• Familiarity with nation state, sophisticated criminal, and supply chain threats
• Up-to-date knowledge of current hacking techniques, vulnerability disclosures, and data breach incidents

Skills

* Required skills

Benefits