HVAC Service Manager

About This Role

Lead and manage the HVAC service team for the largest residential HVAC, Plumbing, and Electrical service provider in the U.S. This role involves overseeing daily operations, optimizing service delivery, and ensuring high-quality customer satisfaction.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits
• Resolve customer issues and ensure top-tier customer satisfaction
• Coordinate with dispatch to optimize technician selection and scheduling
• Conduct job site inspections and monitor workmanship standards
• Track departmental operations, inventory, tools, vehicles, and maintenance
• Ensure compliance with safety regulations, company policies, and local codes
• Provide ongoing on-the-job training and development for technicians
• Lead weekly technician meetings and monitor key performance indicators (KPIs)

Requirements

• 5+ years of HVAC service experience
• Strong knowledge of gas piping, electricity, plumbing, and air flow
• Valid driver’s license with a good driving record
• Strong leadership, communication, computer, and math skills
• Ability to manage people, operations, and budgets effectively

Qualifications

• 5+ years of HVAC service experience

Nice to Have

• Unrestricted Journeyman license
• HVAC code knowledge

Skills

* Required skills

Benefits