Head Cashier

About This Role

Supervise and support front-end associates, manage customer transactions, and maintain checkout area operations to ensure efficient service and customer satisfaction at Lowe's.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously
• Proactively greet, assist, and engage with multiple customers recommending products and services
• Move throughout the checkout area to ensure accurate completion of transactions
• Provide SMART customer service through daily execution of Lowe's policies and procedures
• Listen to and respond knowledgeably to customer and employee questions, guiding them through the store
• Communicate product, program, and warranty information to customers
• Coach, develop, provide feedback, and train associates in departmental duties
• Process sales transactions, returns, and refunds using a cash register
• Provide proper monetary change to CSA Front End associates
• Supervise, coach, and support the CSA Front End Team (Front End/Loaders)
• Remove security tags, verify product information, and bag merchandise
• Answer incoming phone calls and direct calls or take messages
• Open additional registers as needed to ensure sufficient coverage
• Assist in line vesting to help quicker turnaround time for checkout
• Prepare register area at the beginning and end of shift, confirming functionality and stocking supplies
• Inspect returned merchandise for damages
• Enter and submit customer orders, print tickets, verify receipts, and sign off on loading tickets
• Review and place online orders and returned merchandise in appropriate areas
• Look up product information and competitor prices for price match verification
• Record all items used in the store on store use lists
• Obtain safety bags from the cash office and monitor cash in drawers to ensure compliance
• Monitor merchandise entering and leaving store entrances and exits, assisting customers or associates who trigger alarms
• Detect common signs of shoplifting, theft, and other security risks, communicating to management
• Ensure compliance with housekeeping standards and Zone Recovery to maintain cleanliness
• Maintain a safe and secure work environment, including daily safety reviews and keeping aisles clear
• Adhere to all safety requirements relevant to job duties
• Operate store equipment as needed depending on role and department

Requirements

• < 1 year of experience using a computer (inputting, accessing, modifying, or outputting information)
• < 1 year of experience using common retail technology (smart phones and tablets)
• 1-2 years of retail experience as a cashier
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation

Qualifications

• 1 to 2 years of retail experience as a cashier

Nice to Have

• High school diploma or equivalent
• 1-2 years of experience identifying and selling products based on customer needs
• 1-2 years of experience as a head cashier
• 1-2 years of experience working in any department at a Lowe's retail store
• 1-2 years of supervisory experience in any field
• < 1 year of retail experience detecting common signs of shoplifting

Skills

* Required skills