Guest Services Agent

About This Role

Provide attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy for Highgate Hotels.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Requirements

• High School diploma or equivalent
• Computer experience
• Ability to stand during entire shift
• Ability to effectively communicate both verbally and written

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.

Nice to Have

• College coursework in a related field
• Experience in a hotel or a related field
• Customer Services experience