Guest Sales Associate

About This Role

Create an exceptional guest experience to achieve sales goals and assist management with daily administrative tasks, educating guests on European Wax Center products and services.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products and various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events
• Ability to work flexible days and hours, including weekends/evenings
• Positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance

Qualifications

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment

Benefits