Guest Experience Ambassador
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role is responsible for anticipating arrivals, preparing for departures, and managing transportation requests for guests. It involves effective communication with all departments to ensure personalized, seamless, and memorable stays for guests.
Responsibilities
- Anticipate arrivals and prepare for departures
- Manage transportation requests
- Communicate effectively with all departments on guests’ stays, previous experiences and important information
- Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensuring Elite guest protocols for arrival are consistently executed
- Find opportunities to create more personalized stays and surpass guest expectations
Requirements
- Previous front office experience in a luxury environment
- Organization skills
- Operation knowledge
- Effective communication
- Creative and resourceful problem-solving skills
Qualifications
- Previous front office experience in a luxury environment
Benefits
About Four Seasons Hotels and Resorts
Four Seasons is a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. The company aims to create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.