Guest Coordinator

About This Role

The Guest Coordinator is responsible for engaging with guests and promoting Ulta Beauty's services business through one-on-one interactions, both over the phone and in-person. They represent Ulta Beauty's image and culture, supporting managers by focusing on performance, guest service, and compliance standards. This role requires a passion for beauty, exceptional guest service, and an aptitude for learning salon services and product knowledge.

Responsibilities

• Contribute to meeting or exceeding store goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Provide exceptional guest service by acknowledging guests and offering friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Support the services team by managing salon phone calls, resolving guest concerns, operating the booking system, and suggesting add-on services.
• Build the services business by informing guests of promotions, inviting them to try services, and providing knowledgeable product and service recommendations.
• Influence and support service providers in rebooking and new guest acquisition.
• Book appointments for and support the execution of services and in-store events.
• Stay informed on new and existing industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates and guests.
• Develop guest relationships through interactions and provide appropriate retail and service recommendations.
• Identify guests’ needs by observing consultations and ensuring a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business.
• Establish professional peer and brand partner relationships.
• Share the benefits of the guest loyalty program and Ulta Beauty app with guests.
• Attend mandatory trainings and meetings for professional development.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Support the services team with ensuring safety, sanitation, and infection control procedures are followed.
• Utilize scheduling tools to recommend schedule adjustments that maximize results.
• Communicate any supply needs to the Experience Manager.
• Contribute to maintaining outstanding store operational standards including cleanliness.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Requirements

• Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
• Demonstrate significant competency in sales, products, and service
• Ability to build and maintain strong customer relationships
• Strong communication skills
• Ability to troubleshoot
• Ability to work independently and as part of a team

Qualifications

• High school diploma is preferred
• 1 year of relevant work experience or equivalent combination of education and relevant work experience

Skills

* Required skills

Benefits