Geek Squad Agent

Best Buy Framingham, MA $15 - $21
Part Time Entry Level

Posted 1 month ago Expired

This job has expired

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About This Role

Serve as the initial point of contact for customers seeking technology support at a Best Buy retail store. Assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

Responsibilities

  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Help customers set up new devices and provide advice on whether to repair or replace old devices
  • Monitor service queues and provide accurate status updates to customers
  • Maintain knowledge and skillsets through certified training courses
  • Clearly communicate and partner with fellow agents

Requirements

  • 3 months of experience working in retail or customer service
  • Ability to work a flexible schedule, including holidays, nights and weekends

Qualifications

  • 3 months of experience working in retail or customer service

Nice to Have

  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry

Benefits

Employee discount
Support for mental well-being
Financial savings and retirement resources
Support for physical well-being

About Best Buy

Best Buy aims to enrich lives through technology by humanizing and personalizing tech solutions in stores, online, and in customers' homes.

Retail
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