Geek Squad Agent

About This Role

Serve as the initial point of contact for customers seeking technology support at a Best Buy retail store. Assess customer needs, perform basic services, and collaborate with other agents for complex repairs.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Requirements

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Qualifications

• 3 months of experience working in retail or customer service

Nice to Have

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Benefits