Geek Squad Advanced Repair Technician

About This Role

Provide technology support and repair services for customers' computers and devices at a local Best Buy store. Deliver excellent customer experiences by troubleshooting and following repair procedures.

Responsibilities

• Perform diagnostic discoveries and make recommendations for repairs
• Repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up
• Ensure expectations are met or exceeded for customers
• Partner with other team members for consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner
• Maintain knowledge, skillsets, and certifications through training courses

Requirements

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products

Nice to Have

• Strong ability to prioritize and multi-task in a fast-paced environment

Benefits