Funeral Arranger

About This Role

This role involves compassionately arranging, conducting, and directing bereavement rites for client families, ensuring all services align with company policies and regulations. It requires providing exemplary customer service and assisting with various aspects of funeral services.

Responsibilities

• Arrange, conduct and direct bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner
• Confirm authorization to proceed with the service arrangements
• Ensure client families are informed of special recognition/services available for veterans and ensure the delivery of selected recognition/services
• Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, assisting at services and at the cemetery
• Deliver flowers, caskets, urns, photos and other personal keepsakes or mementos of client families
• Set up and remove chairs for services
• Provide aftercare including delivery of documentation, stationery, information on insurance, health benefits and pension, and pre-arrangements for next of kin (in absence of Family Service Counselor)
• Ensure potential pre-need referrals are shared with Family Service Counselors
• Ensure adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
• Prepare and accurately complete documents and online entries related to services, cremations, maintenance
• Assist with general office duties including answering phones and preparing reports as necessary
• Assist with the maintenance of vehicles, the facility and property
• Receive caskets and other funeral home supplies and place into inventory
• Ensure refreshments are available (where allowed by law)

Requirements

• Minimum of 3 years related experience as a Funeral Assistant
• High School diploma or equivalent
• Current state/province issued driver’s license with an acceptable driving record
• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented

Qualifications

• High School diploma or equivalent
• Minimum of 3 years related experience as a Funeral Assistant

Skills

* Required skills

Benefits