Front Office Specialist

About This Role

This role involves acting as the first point of contact for patients, setting a positive tone for their experience, and managing administrative tasks to ensure a smooth check-in/out process.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA

Requirements

• High school diploma or GED
• Minimum of 1 year experience interacting with customers/patients
• Favorable result on background check
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Qualifications

• High school diploma or GED
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Nice to Have

• Previous medical office experience
• Previous ophthalmic experience

Skills

* Required skills