Front Office Specialist

About This Role

This role is the first point of contact for patients, responsible for providing exceptional customer service and managing administrative tasks to ensure a smooth check-in/out experience.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with patients
• Provide exceptional customer service during every patient encounter
• Display a professional attitude, greet patients promptly, and thank them when they leave
• Answer phones; assure prompt, courteous service at all times
• Practice urgency with consideration to the patient's and doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• Perform general office duties and cleaning as assigned by the manager

Requirements

• High school diploma or GED
• Minimum of 1 year in a position interacting with customers/patients
• Favorable result on background check
• Proof of identity and right to work in the United States

Qualifications

• High school diploma or GED required
• Minimum of 1 year in a position interacting with customers/patients or equivalent

Nice to Have

• Previous medical office experience
• Previous ophthalmic experience

Skills

* Required skills