Front Desk Receptionist

About This Role

This role provides essential administrative support in a fast-paced medical practice, focusing on patient service, scheduling, data entry, EHR management, and patient education. The receptionist ensures smooth patient flow and accurate record keeping.

Responsibilities

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Verify insurance eligibility, referrals, and authorizations for appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues

Requirements

• High School Diploma or GED equivalent
• Excellent customer service and interpersonal skills
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Qualifications

• High School Diploma or GED equivalent

Nice to Have

• 2+ years of administrative support experience in a medical environment
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding

Skills

* Required skills

Benefits