Front Desk Receptionist

About This Role

Serve as the welcoming face of America's Best, greeting customers, managing patient records, and ensuring smooth daily operations within the store. This role provides prompt, courteous service to customers both in person and over the phone.

Responsibilities

• Ensure high quality customer service while following all safety protocols
• Ensure a smooth flow of customers through the store
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
• Process and understand managed care plans while obtaining document information from the insurance company as needed
• Provide customers basic and accurate information
• Schedule and confirm appointments, follow-up visits and classes
• File all patient records daily and pull patient files for the next day's appointments
• Check order status and notify customers when orders are in or of any delays
• Keep reception area tidy and presentable with all necessary materials
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
• Participate in regularly scheduled mandatory communication meetings

Requirements

• Strong customer service skills
• Strong organizational skills

Qualifications

• High School Diploma or equivalent
• 0-2 years related experience or training preferred

Nice to Have

• Experience as a Receptionist, Front Office Representative or similar role
• Experience handling multiple phone lines

Benefits