Assistant Manager - Optical

About This Role

The Assistant Manager - Optical will oversee the daily operations of the eyeglass department, ensuring efficiency, customer satisfaction, and compliance with company policies. This role involves personnel management, inventory control, and achieving profit and sales goals.

Responsibilities

• Monitor and achieve profit, sales and performance goals by reviewing the P&L
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines
• Convey a commitment to providing outstanding customer service and ensure all associates do the same
• Ensure quality standards are met by reviewing remakes and enforcing policies
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required
• Ensure store promotions, advertising, and visual merchandising are in place and associates/doctors are aware of current promotions
• Supervise and motivate Opticians and CL Sales associates (and Receptionist in some stores), ensuring timely completion of day-to-day functions
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff
• Motivate associates to exceed performance standards

Requirements

• Optical sales experience
• Proven ability to lead, coach and build associate relationships
• Sound understanding of store operations and standards for success
• Strong communication skills (both oral and written)
• Exceptional customer service skills
• Strong organizational skills for planning work and monitoring progress
• Ability to analyze, create, and understand financial reports
• Demonstrated ability to analyze and solve problems of varied scope

Qualifications

• Optical sales experience, supervising experience preferred

Nice to Have

• Supervising experience

Benefits