FM COE Director, Soft Services

About This Role

The FM COE Director, Soft Services will manage, develop, and continuously improve Workplace Services, including Soft Services, within the Facilities Management organization. This role involves providing leadership to a team, owning policies and standards, and ensuring compliance and innovation across regions for Johnson & Johnson's global facilities.

Responsibilities

• Champion the FM Soft Services framework to optimize high-quality FM soft services across J&J Facilities, ensuring global consistency.
• Develop and implement comprehensive soft services strategies across regions, ensuring alignment with organizational standards and regulatory requirements.
• Support the FM organization in implementing standards, conducting audits, and resolving non-conformance issues.
• Oversee the implementation of FM standards and policies across all regions and maintain the Workplace playbook.
• Lead and support regional FM projects related to soft services from planning through execution to ensure timely delivery and quality standards.
• Provide fiduciary oversight of operating and capital budgets, ensuring financial stewardship and performance accountability.
• Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others).
• Own vendor relationships, ensuring performance and issue resolution aligned with business priorities.
• Monitor overall IFM Soft Services global performance and ensure robust business continuity and infrastructure management standards.
• Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels.

Requirements

• University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar
• 10+ years of related work experience
• Strong proven experience in Facilities Soft Services
• Global supplier management experience within a healthcare and manufacturing environment
• 5+ years of people management experience
• Experience related to Service delivery, risk management, quality, safety, and compliance
• Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities
• Ability to make decisions across business units with authority
• Experience working with and socializing strategies within a complex regionally driven organization
• Experience leading a facilities function at multinational enterprise in a global organization (Supply and non-supply chain)
• Experience in managing large-scale service providers

Qualifications

• University/Bachelor Science degree in Engineering, Business, Architecture or similar
• A minimum of ten (10) years of related work experience, with strong proven experience in Facilities Soft Services and Global supplier management within a healthcare and manufacturing environment. A minimum of five (5) years’ experience of people management.

Nice to Have

• Master Science degree in engineering, Business, Architecture or similar

Skills

* Required skills

Benefits