Floor Supervisor

About This Role

The Floor Supervisor will deliver compassionate, friendly, and professional customer service to patients at a cannabis dispensary in Lodi, NJ. This role involves assisting patients and caregivers with product selection and administration, maintaining product knowledge, and leading daily operations.

Responsibilities

• Assist patients, caregivers, and customers with cannabis recommendations through product selection, effects, potency, dosing, methods of consumption, and administration.
• Orient new patients to TerrAscend’s policies, rules, and procedures, including intake.
• Maintain thorough product knowledge and answer concerns/questions promptly, referring to dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices, including interpersonal habits, and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security.
• Responsible for opening and closing procedures, daily operations (e.g., leader on duty floor zoning, hourly tracking), and partnering with the back-of-house team.
• Assist the senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Complete required state-mandated training program as well as company-provided weekly, monthly, and quarterly educational trainings.

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of supervisory or leadership experience

Qualifications

• At least one (1) year of customer service, retail, or related experience preferred; at least one (1) year of supervisory or leadership experience.

Nice to Have

• At least one (1) year of customer service, retail, or related experience
• Cannabis experience

Skills

* Required skills

Benefits