Floor Supervisor

About This Role

Step into a leadership role as a Floor Supervisor, overseeing daily store operations, driving sales goals, and fostering a positive, customer-focused environment for a retail shoe store.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Requirements

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Flexible availability, including nights, weekends, and holidays
• Must be at least 18 years of age due to keyholder responsibilities

Qualifications

• At least 2 years of retail or customer service experience

Nice to Have

• Previous supervisory experience is a plus

Certifications