Financial Care Agent

About This Role

This role provides front-line support for Patient Financial Care at Piedmont, handling and resolving in-person, telephonic, or digital customer inquiries and concerns. The agent ensures a consistent experience for patients/guarantors and is responsible for collecting outstanding balances and providing information on service costs and insurance benefits.

Responsibilities

• Handle and resolve in-person, telephonic or digital customer inquiries and concerns related to patient financial care
• Provide patients/guarantors from hospitals and physician practices with a consistent and seamless experience
• Follow up on and collect pre-service, at-service or outstanding guarantor balances when required
• Provide information on estimated cost of services
• Verify coverage for services
• Secure authorization for treatments
• Make appointments for patients
• Explain insurance benefits and information on financial resources to patients/guarantors

Requirements

• H.S. Diploma or General Education Degree (GED)
• 2 years of healthcare revenue cycle experience

Qualifications

• H.S. Diploma or General Education Degree (GED)
• 2 years of healthcare revenue cycle experience

Nice to Have

• Bachelors Degree
• 5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling
• Certification with Healthcare Financial Management Association
• Certified Revenue Cycle Representative