Field Services Engineer

About This Role

This Field Services Engineer role involves implementing and supporting warehouse automation and robotics systems, blending hands-on technical execution with solution design and customer-facing support. The position requires frequent domestic travel to ensure automation platforms operate reliably and meet customer requirements.

Responsibilities

• Serve as a technical expert for complex automation implementations
• Configure firmware and support hardware including robots, conveyors, servers, scanners, and related automation equipment
• Support proof-of-concept testing and technical validation efforts
• Design and develop software tools, scripts, and test frameworks to validate hardware and system performance
• Provide on-site and post-deployment support for automation platforms
• Test fully integrated warehouse management systems alongside customer and vendor sub-systems
• Implement large-scale warehouse automation projects, including AGV, ACR, AMR, and conveyor systems
• Define and execute testing, acceptance criteria, and system integration validation
• Conduct site inspections, grid line marking, and floor DM code placement
• Perform automation system integration and end-to-end testing
• Troubleshoot and resolve complex technical issues related to automation equipment and software
• Assist with software testing and validation during project implementation

Requirements

• 1-2+ years of hands-on field experience in warehouse automation, material handling equipment, or warehouse operations
• Knowledge of WMS integration and PLC-controlled systems
• Experience with Linux/UNIX environments, SQL, and scripting for task automation
• Basic understanding of networking concepts including VPNs, firewalls, and routers
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills

Qualifications

• Bachelor’s degree in Mechanical, Industrial, Robotics, or Electrical Engineering, or equivalent practical experience
• 1–2+ years of hands-on field experience in warehouse automation, material handling equipment, or warehouse operations

Nice to Have

• Experience implementing AGV, ACR, or AMR automation solutions

Skills

* Required skills