Field Services Area Manager

About This Role

As a Field Services Area Manager, you will be responsible for overseeing all store-based installation and delivery services within your designated region. You will lead Best Buy and Geek Squad teams while also managing relationships with third-party service providers. This role focuses on building a strong employee culture to achieve strong customer and business results.

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Oversee headcount planning, hiring plans, capacity management, scheduling, attendance, and PTO approvals
• Analyze reporting to understand business trends and develop action plans to achieve desired results
• Set clear expectations, provide on-site support, and offer regular 1-on-1 coaching for your team
• Ensure timely response to escalations and create solutions to preserve the customer experience

Requirements

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver's license
• Must be at least 21 years old
• Driving record meeting Best Buy safety standards
• Ability to acquire and maintain any required state or local licensing within 90 days of hire

Qualifications

• Associate degree or higher in business, logistics or related fields
• 2 years of experience as a supervisor or manager, and 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience.

Nice to Have

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

Benefits