Field Service Engineer II
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves installing, troubleshooting, repairing, and calibrating high-performance microscopy workflows for electron, ion, and light microscopy in the materials science, life sciences, electronics, and natural resources markets. The Field Service Engineer II will work on-site with customers, providing support, training, and feedback to ensure proper equipment function and customer satisfaction.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Requirements
- 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools (SEM, TEM, FIB, or similar)
- Detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
- Ability to deal effectively with customers
- Professional working proficiency in English
- Proven track record of fixing complex systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
Qualifications
- University degree in electronics, physics, engineering, computer science or similar field preferred; or years of equivalent combination of education, skills and experience
- Minimum 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
Skills
* Required skills
Benefits
About Thermo Fisher Scientific
Thermo Fisher Scientific is a company that enables customers to make the world healthier, cleaner and safer, providing solutions for some of the world's toughest challenges, across various industries including pharmaceutical, biotechnology, clinical labs, academia, government, environmental, and foo...