Field Operations Associate

About This Role

This Field Operations Associate role is responsible for ensuring efficient product distribution and inventory management for representatives and customers. This includes order processing, shipping, tracking, and maintaining accurate inventory records to support sales and customer satisfaction.

Responsibilities

• Inspect incoming and outgoing products, stock, and kits for damage, defects, shortages, or compliance with specifications, and report issues as needed
• Track and manage inventory levels through cycle counts, usage records, and coordination with internal departments to ensure availability and timely replenishment
• Process product orders and maintain accurate account records, including data entry, reporting, and filing
• Coordinate shipments and delivery logistics by working with drivers, distribution, warehouse, and carrier personnel; assess and troubleshoot delivery issues
• Support quality control initiatives and safety regulations by maintaining clean, organized workspaces and handling materials and equipment properly
• Address and investigate customer complaints and service level discrepancies, offering resolution and reporting outcomes
• Organize, retrieve, and stock goods, including surgical kits, from various sources, ensuring timely setup and shipment
• Participate in on-call rotation and assist with alternative product sourcing, including loaner banks, consignments, and inter-warehouse collaboration

Requirements

• High school diploma or equivalent
• 2+ years of relevant experience
• Ability to lift/push/pull up to 50 lbs.
• Driver license with good driving record

Qualifications

• High school diploma or equivalent
• 2+ years of relevant experience

Nice to Have

• Delivery/warehouse/inventory Control experience
• Associate’s degree

Benefits