ERP Functional Analyst (D365 Finance & Operations)

About This Role

The ERP Functional Analyst will maintain and enhance KBR's global ERP system, specifically D365 Finance & Operations, by providing functional support, troubleshooting, user assistance, and participating in testing activities. This role involves collaborating with stakeholders to ensure the ERP system effectively supports business processes and internal controls.

Responsibilities

• Provide day-to-day functional support for MS Dynamics D365 Finance & Operations, assisting users with troubleshooting and resolving system issues
• Support Procure-to-Pay (P2P) business processes including purchasing, vendor setup, invoice processing, approvals, and disbursement workflows
• Assist with gathering and documenting business requirements for system enhancements and process improvements
• Maintain system documentation, including configuration notes, workflows, and user guides
• Participate in testing activities for system upgrades, enhancements, bug fixes, and new functionality, including test scripts, execution, and documentation of results
• Support user training efforts by developing materials and assisting with delivery for small groups or end users
• Help validate ERP configurations and workflows to ensure alignment with business needs and internal controls
• Collaborate with IT and business stakeholders to track issues, coordinate resolutions, and support successful deployment of enhancements
• Assist reporting teams in validating data accuracy and ensuring outputs meet business requirements
• Escalate complex issues as needed and help with root cause analysis in partnership with technical teams

Requirements

• 2+ years of relevant experience
• Experience supporting or implementing ERP systems (MS Dynamics D365 Finance & Operations preferred; SAP, Oracle, or other ERPs also relevant)
• Exposure to Procure-to-Pay (P2P) processes
• Experience supporting system testing (UAT, regression testing, defect tracking) and documenting processes or system changes
• Strong troubleshooting, problem-solving, and customer-service skills
• Excellent written and verbal communication

Qualifications

• B.S./B.A. Degree or equivalent experience
• 2+ years of relevant experience in ERP systems support or implementation

Nice to Have

• Experience supporting MS Dynamics D365 Finance & Operations modules (Finance, Accounts Payable, Procurement, Invoice Capture)
• Experience participating in ERP implementations or projects
• Basic knowledge of SQL or reporting tools
• Experience working in a ticket-based support environment (ServiceNow or similar)

Skills

* Required skills

Benefits