Epic Beaker Analyst

About This Role

This role is for an experienced Epic Beaker professional to join Deloitte's Project Delivery Model team, focusing on implementation and support within a collaborative, hybrid environment.

Responsibilities

• Work with the implementation team to plan and complete build, implement end-to-end Epic systems, and work command center shifts to investigate during go-live
• Document and resolve break-fix tickets, conduct and document root cause analysis, and complete assigned system maintenance
• Responsible for Epic software analysis, design, configuration, testing, and implementation, as well as application support and issue resolution
• Interact with Operational and IT personnel in identifying, evaluating, and configuring systems to meet user and organizational requirements
• Maintain high credibility and ownership of system activities within assigned application
• Develop system design, including functional specifications and strategies, based upon the analysis of specific operational needs
• Analyze operational requirements and system capabilities to propose effective solutions
• Perform unit, system, and integration testing per standards and document outcomes
• Provide on-call support, troubleshoot and resolve production support issues during Activation as applicable
• Lead meetings, prioritize tasks, resolve conflicts, and manage a project plan

Requirements

• Current Epic Beaker Certification
• 3+ years of recent experience with an Epic implementation
• 3 years of Epic build and support
• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
• Demonstrative understanding of technical documentation
• Effective verbal and written communication skills
• Self Motivated, highly-organized and detail oriented skills
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Ability to operate independently or with minimum supervision

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3+ years of recent experience with an Epic implementation; 3 years of Epic build and support; extensive experience in implementation, workflows, troubleshooting, testing, and support

Nice to Have

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported

Skills

* Required skills

Certifications