Epic Beaker Analyst

About This Role

This role involves working with the implementation team to build, implement, and support Epic Beaker software. It includes configuring, testing, troubleshooting, and maintaining the application while collaborating with operational and IT personnel.

Responsibilities

• Plan and complete build, implement end-to-end Epic systems, and work command center shifts to investigate during go-live
• Document and resolve break-fix tickets, conduct and document root cause analysis, and complete assigned system maintenance
• Perform Epic software analysis, design, configuration, testing, and implementation, as well as application support and issue resolution
• Interact with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
• Maintain high credibility and ownership of system activities within assigned application
• Work directly with Operations and provide input on system design and capabilities
• Develop system design, including functional specifications and strategies, based upon the analysis of specific operational needs
• Analyze operational requirements and system capabilities to propose effective solutions
• Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
• Perform unit, system, and integration testing per standards and document outcomes
• Work with Application Team to ensure applications are well supported and implementations are properly executed
• Follow defined standards, promote best practice principles, and participate in change control process
• Optimize, maintain and support application/system as required
• Participate effectively as a team member to achieve team goals and objectives
• Provide on-call support, troubleshoot and resolve production support issues during Activation as applicable
• Initiate escalation procedures and identify potential issues, referring more complex issues to appropriate level of support
• Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan
• Meet application deliverables, project timelines, and delivery weekly status reporting
• Timely project and data tracking with input of weekly time tracking

Requirements

• Current Epic Beaker Certification
• 3+ years of recent experience with an Epic implementation
• 3 years of Epic build and support
• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Demonstrative understanding of technical documentation
• Effective verbal and written communication skills
• Self Motivated, highly-organized and detail oriented skills
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Ability to operate independently or with minimum supervision

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3+ years of recent experience with an Epic implementation and 3 years of Epic build and support

Nice to Have

• Strong desktop skills including Word, Excel, PowerPoint
• Work Experience/Direct Knowledge of clinical area or business area to be supported

Skills

* Required skills

Certifications