Epic Beaker Analyst

About This Role

This role involves supporting the implementation and maintenance of Epic Beaker software, focusing on configuration, testing, issue resolution, and system optimization. It requires collaboration with operational and IT personnel to meet user requirements and ensure proper execution of Epic applications.

Responsibilities

• Plan and complete build, implement end-to-end Epic systems, and work command center shifts during go-live to investigate, document, and resolve break-fix tickets
• Conduct and document root cause analysis and complete assigned system maintenance
• Perform Epic software analysis, design, configuration, testing, and implementation, as well as application support and issue resolution
• Interact with Operational and IT personnel in identifying, evaluating, and configuring systems to meet user and organizational requirements
• Maintain high credibility and ownership of system activities within assigned application
• Develop system design, including functional specifications and strategies, based upon the analysis of specific operational needs
• Analyze operational requirements and system capabilities to propose effective solutions
• Perform unit, system, and integration testing per standards and document outcomes
• Provide on-call support, troubleshoot, and resolve production support issues during Activation as applicable
• Lead meetings, prioritize tasks, resolve conflicts, and manage a project plan

Requirements

• Current Epic Beaker Certification
• 3+ years of recent experience with an Epic implementation
• 3 years of Epic build and support
• Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Demonstrative understanding of technical documentation
• Effective verbal and written communication skills
• Self Motivated, highly-organized and detail oriented skills
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Ability to operate independently or with minimum supervision

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 3+ years of recent experience with an Epic implementation and 3 years of Epic build and support.

Nice to Have

• Strong desktop skills including Word, Excel, PowerPoint
• Work experience/direct knowledge of clinical area or business area to be supported

Skills

* Required skills

Certifications