Enterprise Collaboration Administrator (Slack)

About This Role

Manage and optimize Viasat's Slack environment, ensuring seamless collaboration while employing AI-driven tools and automation to enhance productivity, security, and user experience.

Responsibilities

• Configure, maintain, and optimize Slack workspaces, channels, user permissions, and integrations
• Monitor system health, identify and solve issues, and uphold conformity with organization policies
• Lead app integrations, bots, and workflows to support business needs
• Develop and implement automated workflows using Slack’s Workflow Builder, APIs, and third-party tools
• Explore and integrate AI-powered solutions (e.g., chatbots, summarization tools, sentiment analysis) to improve communication and efficiency
• Collaborate with IT and business teams to identify opportunities for automation and AI-driven enhancements
• Implement foundational security principles, including identity management, data retention, and audit logging
• Ensure compliance with organizational and regulatory requirements
• Provide Tier 2 support for Slack-related issues
• Develop documentation and deliver training sessions for end-users on Slack features and automation capabilities
• Stay informed on the latest Slack updates, AI trends, and automation technologies

Requirements

• Bachelor's degree or equivalent experience in Information Technology or a related field
• 3+ years of experience managing Slack in a corporate environment
• Foundational knowledge of administering and securing cloud-based applications and services
• Solid grasp of Slack APIs, Workflow Builder, and integration capabilities
• Familiarity with scripting languages (e.g., Python, JavaScript) for automation
• Knowledge of AI concepts and practical applications in collaboration tools
• Excellent problem-solving and interpersonal skills

Qualifications

• Bachelor's degree or higher in Information Technology, or a related field, or equivalent years of experience
• 3+ years of experience managing Slack in a corporate environment

Nice to Have

• Experience with enterprise identity management (SSO, SCIM)
• Experience with scripting application automations using application APIs
• Exposure to AI platforms (e.g., OpenAI, Microsoft Copilot, or similar)
• Background in IT service management and security standard methodologies

Skills

* Required skills

Benefits