Energy Assistance Outreach Administrator

About This Role

Administer and implement external outreach efforts for Energy Assistance programs, aimed at educating and supporting financially at-risk, low-income, and vulnerable customers with their energy expenses. Foster partnerships with service providers and ensure timely support for eligible individuals and agencies.

Responsibilities

• Administer and implement external outreach efforts for Energy Assistance programs
• Educate and assist financially at-risk, low income and other vulnerable customers with management of their energy expenses
• Promote company's bill payment assistance programs (e.g., PIPP, EnergyShare)
• Provide information on other non-profit energy assistance programs and energy conservation programs
• Coordinate and facilitate agency summits, workshops, and training sessions
• Educate partnering agencies, stakeholders, and team members on billing, payment, and credit policies
• Foster partnerships with service providers and ensuring timely support for eligible individuals, households and agencies
• Represent the company in media interviews and community events as a spokesperson
• Analyze past attendance and demographic data to identify outreach areas
• Develop reports for management on the effectiveness of outreach efforts
• Plan event schedules and operate within budget guidelines

Requirements

• 2-3+ years of experience working on an energy assistance team
• Demonstrated knowledge and skills in program administration
• Excellent communications skills (public speaking and writing)
• Hands-on experience working with partnering agencies that administer bill payment programs
• Experience in training facilitation, policy interpretation, and contract administration
• Well-versed in Virginia and North Carolina energy assistance programs (LIHEAP, PIPP, EnergyShare)
• In-depth knowledge and experience with external agency portal and bill assistance pledge/payment process
• Proven ability to engage and collaborate with stakeholders
• Strong leadership and self-management skills
• Demonstrated expertise in facilitating large training sessions and public speaking
• Comfort and professionalism in representing the company in media interviews and public forums
• Willingness to work unusual hours (evenings, weekends, holidays)
• Knowledge of basic personal computers and their applications
• Demonstrated teaming skills and extensive knowledge of company policy and procedures (credit policy, payment plans, programs, conservation programs)
• Valid driver’s license
• Ability to work outdoors in potential weather extremes
• Ability to lift boxes that are 15-20+ lbs.

Qualifications

• High School/GED
• 2-3+ years of experience working on an energy assistance team, with demonstrated knowledge and skills in program administration.

Nice to Have

• Experience as an official spokesperson for a company, agency or organization
• Bachelor's degree in Business, Communications, Public Relations or equivalent

Skills

* Required skills