Endoscopy Triage Nurse

About This Role

The Triage Nurse (RN) supports weekly staffing schedules to optimize patient throughput for Endoscopy Units, primarily providing phone triage and patient communication for upcoming procedures, and offering on-site clinical support as needed. This role involves managing patient interactions via telephone and electronic messaging, offering clinical advice, and coordinating care for pre- and post-procedural concerns.

Responsibilities

• Triage clinical questions and concerns received via telephone calls and in-basket messaging.
• Provide clinical guidance, education, and support to patients based on assessment findings and established evidence-based protocols.
• Coordinate patient care by collaborating with the scheduling team to ensure appropriate booking and preparation for endoscopic procedures.
• Partner with physicians, advanced practice providers, and interdisciplinary team members to promote seamless communication and continuity of care.
• Participate in the development and implementation of individualized care plans to optimize patient outcomes and procedural readiness.
• Maintain thorough and timely documentation of patient encounters and communications in accordance with institutional and regulatory standards.

Requirements

• Bachelor's Degree Nursing
• Massachusetts Registered Nurse (RN) License
• 5+ years of recent clinical endoscopy nursing experience within both outpatient ambulatory and hospital settings (within the last 6 months required)
• 2+ years of recent triage experience managing outpatient and/or inpatient endoscopy patients (within the last 6 months required)
• Demonstrated leadership experience, including daily staff scheduling and workflow coordination
• Proven charge nurse or resource nurse experience in an Endoscopy setting within the last 6 months
• Strong GI knowledge and experience
• Adaptability and ability to work autonomously and as part of an interdisciplinary team
• Familiarity with endoscopy scheduling, procedural workflows, and triage best practices
• Flexibility and problem-solving skills to support coverage during staff absences

Qualifications

• Bachelor's Degree Nursing required
• Minimum of 5 years of recent clinical endoscopy nursing experience within both outpatient ambulatory and hospital settings (within the last 6 months required). Minimum of 2 years of recent triage experience managing outpatient and/or inpatient endoscopy patients (within the last 6 months required).

Benefits