Donor Services Representative

About This Role

Receive donations at a retail store location, ensuring a courteous experience for donors and following established procedures for sorting, packing, and managing donations. Maintain the donation area to be neat, clean, and organized.

Responsibilities

• Receive donations at store location in a courteous manner to encourage continued community support
• Perform preliminary sorting before packing/staking/donations following established procedures
• Maintain donation area inside a retail store, ensuring area is kept neat, clean and organized
• Greet donors by following defined procedures, accept or reject items for donation; explain reasons for item rejection
• Offer and/or issue donor a receipt and record time and nature of donation on daily record
• Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard
• Contact transportation with donations status; request barrels, hanger racks and other supplies as needed
• Assist sales staff in preparing goods for floor display
• May offload donations from trucks and trailers and place in designated areas, and maintain records of offloaded materials
• May sort and grade textile/clothing and hard sort items by separating into predetermined classifications and quality levels

Requirements

• Ability to communicate in basic oral and written English
• Ability to understand and follow organizational/packing/stacking procedures
• Ability to coordinate eye/hand/foot movement to safely lift/stack donations
• Ability to understand and accept direction and follow procedures
• Ability to perform repetitive work, adapting to fluctuating work activity with periods of idle time
• Ability to maintain self-control, deal effectively with the public and work in cooperation with co-workers
• Ability to make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly regarding acceptability of donations, following established policies
• Ability to demonstrate satisfactory attendance as outlined in Company policy
• Ability to adhere to safe work practices as documented in Company safety policies
• Ability to report safety hazards/accidents promptly to supervisor or safety committee member

Qualifications

• High school diploma or equivalent preferred
• None, duties can be learned through on-the-job training

Nice to Have

• Ability to communicate in basic Spanish
• Use of material handling equipment and techniques