District General Manager

About This Role

Lead and manage the overall operations of the Raleigh district, blending diverse teams into a cohesive organization and driving profitable growth across sales, operations, and administration by delivering on financial objectives and owning talent management.

Responsibilities

• Drive profitable sales growth across all branches
• Manage daily sales performance through trainers and sales leaders; directly manage sales in smaller branches as needed
• Ensure consistent execution of all sales strategies and initiatives
• Grow the customer base year over year while maintaining strong service for existing clients
• Participate in key customer engagements and serve as the escalation point for complex issues
• Engage in community outreach and relationship-building to enhance brand presence
• Serve as the market expert, staying informed on competitor activity, community trends, and acquisition opportunities
• Manage district financials, including budgeting, forecasting, and revenue collection
• Develop, monitor, and manage annual budgets to ensure profitable operations
• Maintain acceptable levels of account attrition and accounts receivable
• Collaborate with senior leadership to establish and achieve operational and financial goals
• Lead and support branch management teams in daily operations
• Oversee sales, operations, and administrative units across all locations
• Ensure compliance with company policies and implement new procedures as needed
• Participate in the development of new project proposals and company-wide initiatives
• Act as the liaison for Enterprise and Shared Services resources, products, and services
• Partner with Shared Services to ensure a seamless and positive customer experience
• Communicate system/process improvements and escalate suggestions to the RVP for evaluation
• Hire and promote talent to meet or exceed business goals
• Develop team members through coaching, performance feedback, and technician training engagement
• Foster a healthy, inclusive work environment that reflects the company’s purpose, mission, and values
• Retain high-performing talent and recognize team contributions
• Engage in strong performance management practices, including goal setting, career conversations, ongoing feedback, and year-end assessments
• Hold team members accountable for performance and compliance, making tough decisions when expectations are not met

Requirements

• Minimum 5 years of successful leadership experience
• Proven experience overseeing business operations, human resources, finance, and communications
• Strong leadership skills with the ability to delegate, collaborate, and motivate across departments
• Demonstrated ability to solve problems effectively and efficiently
• Customer-centric mindset with a focus on service excellence
• Track record of achieving goals and driving results
• Valid driver’s license with an acceptable driving history

Qualifications

• High School Diploma or Bachelor’s degree
• 5 years of successful leadership experience

Benefits