Distribution Operator/Dispatcher

About This Role

This position manages field activities, monitors the electric distribution control system, and performs various control room duties involving electric distribution. It involves dispatching emergency and routine service calls under the direction of a NERC certified Transmission Operator.

Responsibilities

• Receive and dispatch routine service calls for electric distribution
• Communicate with customers and field crews regarding electric distribution work flows
• Maintain service order records and related files
• Perform data entry and verification for distribution system records in multiple computer operating systems
• Communicate proficiently using a radio with field crews
• Analyze reports to verify accuracy and efficiency of work
• Make fast and accurate decisions affecting infrastructure, utility services, and citizens' safety
• Monitor distribution system for disturbances to minimize overlap between outage and non-outage reports
• Monitor weather and notify crews of approaching storms

Requirements

• Operational knowledge of Distribution systems
• Customer service technique and basic office procedures
• Modern utility/distribution practices
• Utility processes and procedures
• Electrical Safety Practices
• Completion of a seven year criminal background check
• Identity verification (e.g. Social Security number verification)
• Passing of a Personnel Risk Assessment (PRA)

Qualifications

• High school diploma or the equivalent
• 1-3 years of dispatch, clerical, or relevant work experience