Director - Technical Systems

About This Role

This leadership role drives the strategic delivery of digital products and solutions within Avangrid Networks, overseeing portfolio and program management, UX, QA, and change management. The Director ensures solutions are user-centric, compliant, and aligned with organizational objectives to maximize business value.

Responsibilities

• Provide strategic direction and guidance to cross-functional teams, fostering a culture of delivery excellence and innovation.
• Oversee the Networks portfolio of programs and projects, including prioritization of IT initiatives to maximize business value.
• Develop long-term strategies for process optimization and digital transformation aligned with organizational goals.
• Partner with IT and other departments to ensure seamless integration of processes and technology.
• Maintain transparent communication with senior management and stakeholders; deliver regular updates on progress, risks, and achievements.
• Lead the UX team to ensure solutions are accessible, consistent, and user-focused, promoting a design culture grounded in research and feedback.
• Direct organizational change strategies to drive adoption of new processes and technologies.
• Implement and maintain a robust QA framework for testing and validating solutions.
• Participate in rate cases and respond to regulatory requests as needed.
• Manage access provisioning for Networks Applications and ensure adherence to the different controls.
• Oversee SAP roles administration (creation, maintenance, testing, and control) and support applications used by Avangrid Networks business areas.
• Track IT solution usage and compliance across business units.

Requirements

• Minimum 10 years of relevant experience
• At least 5 years in program/project/process management
• Proven experience implementing delivery excellence frameworks, process improvements, and governance models
• Strong understanding of Agile methodologies (Scrum, SAFe, Kanban) and traditional project management approaches
• Demonstrated success leading multidisciplinary teams across UX, QA, and Change Management
• Experience managing budgets, resource allocation, and prioritization of initiatives
• Proficiency in analytics and reporting tools for KPI tracking and performance measurement

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 10 years of relevant experience, including at least 5 years in program/project/process management.

Skills

* Required skills