Director of Enrollment Services

About This Role

Lead and manage the campus Enrollment Services department, ensuring compliance and meeting performance expectations. You will be responsible for hiring, training, and developing enrollment services employees to provide excellent customer service to prospective and enrolled students.

Responsibilities

• Ensure full compliance in all recruiting activities and adhere to all laws and regulations governing student recruitment activities
• Provide leadership, training, development, and performance management of all enrollment services team members
• Manage all recruitment activities for maximum efficiency to meet or exceed individual and team goals
• Conduct two touch base meetings with each enrollment services employee daily
• Conduct a post-close interview with every student who enrolls and follow up with those who do not
• Conduct weekly follow-up phone calls to all enrolled students
• Perform a minimum of two formal phone and/or in-person interview observations with each enrollment services employee each month
• Provide one-to-one and team training
• Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and trainings
• Prepare and conduct performance evaluations for enrollment services employees
• Conduct New Student Reviews and ensure that enrollment services employees are following up with both enrolled and interviewed students
• Assist the campus in networking and developing professional relationships to generate personally-developed inquiries at the campus level
• Provide accurate and timely enrollment forecasts
• Maintain appropriate staffing levels
• Establish and maintain an effective system of communications with all departments
• Engage in Campus community events and activities

Requirements

• Associate Degree
• 5+ years of Enrollment Services/Admissions experience
• Demonstrated successful multi-tasking and time management skills in a fast-paced environment
• Excellent interpersonal, written and oral communications skills
• Proficiency with Microsoft Office Suite - Word, Visio, Excel and PowerPoint

Qualifications

• Associate Degree required, Bachelor's degree preferred
• Minimum of 5 years of Enrollment Services/Admissions experience

Nice to Have

• Bachelor's degree
• Prior supervisory experience

Skills

* Required skills