Digital Service Owner iCare

About This Role

As a Digital Service Owner iCare, you will be accountable for the day-to-day service delivery of digital components within the iCare Program, a strategic initiative transforming Patient Support Services. You will ensure operational excellence, drive continuous improvement, and act as a primary contact for service recipients in Sanofi's Digital team.

Responsibilities

• Accountable for day-to-day service delivery for service components (application, solution, platform, processes) including on/off boarding of Third parties, financial processing, License management, Application Service setup.
• Ensure the set up and monitoring of operational activity in accordance with SOPs and agreements, including SLA/SOP design/development, tracking and continuous improvement.
• Coordinate contributor’s activities involved in Service Delivery.
• Ensure the right configuration and settings of ITSM tools.
• Responsible for security and regulatory compliance.
• Ensure integration and implementation of Service evolutions and enhancements.
• Monitor the service recipient’s satisfaction.
• Act as primary point of contact to service recipients for escalation purpose.
• Advise service recipients on best practices to maximize the benefit of the existing service.

Requirements

• Associate's degree
• 3+ years of experience in Digital Business unit in a similar role
• Experience in healthcare or Pharma industry

Qualifications

• Associate's degree
• 3+ years of experience in Digital Business unit in a similar role

Nice to Have

• Bachelor's degree

Skills

* Required skills

Benefits