Desktop Support Specialist

About This Role

This role supports the user community by providing technical assistance for desktop hardware, software, and other computer-related technology, focusing on imaging, maintenance, and repair, primarily for Keck Medicine of USC.

Responsibilities

• Image PCs, laptops, and Macs using SCCM and Casper
• Analyze and perform maintenance and repair of personal computer hardware, software, and peripherals for enterprise customers
• Install printers and activate network ports including desktop patching in IDF
• Assist remote users and remote sites, including user and departmental moves as required
• Provide technical and troubleshooting assistance to Keck Medicine of USC end users
• Adhere to Keck Medicine of USC IT processes and practices
• Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team
• Communicate and escalate customer service issues to management for quick and efficient resolution
• Respond to questions from users or escalate their issues to an IT manager at Keck Medicine of USC IT
• Assist in the installation, repair and maintenance of workstations at all Keck Medicine of USC hospitals and clinic locations
• Prepare defective parts for shipment to the manufacturer
• Assist in maintaining records or parts inventory for spare equipment
• Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing
• Perform on-call duties

Requirements

• Clear and effective communication skills
• Minimum 6 months' experience in IT
• Experience with or exposure to Cerner
• Experience with or exposure to Footprints
• Experience with or exposure to Kronos
• Experience in Desktop support

Qualifications

• High school or equivalent required, Associate's degree in a related field preferred
• Minimum 6 months' experience in IT up to two years

Skills

* Required skills