Datacenter Business Operations Program Manager II

About This Role

This role involves managing datacenter business operations, focusing on reducing stranded capacity and optimizing IT capacity deployment. The position plays a key part in retrofitting efforts to upgrade legacy datacenters and harvest capacity within Microsoft's existing fleet, working closely with electrical engineers and critical environment field service engineers.

Responsibilities

• Provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule
• Support DC Project Managers with project estimation, budget management, ROI calculations, and formulate project delivery strategies while establishing milestones and schedules
• Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes
• Support the Campus Director with Field Employee communications including townhalls, organizing listening sessions, and local campus level communications
• Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives
• Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level
• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams
• Execute the change management governance process at the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards
• Manage the daily Change Management functions at the Campus/Metro level including maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment
• Lead the daily Campus/Metro Change Review meetings with local team members and stakeholders

Requirements

• 3+ years experience supporting IT equipment or related technology
• 3+ years experience delivering server and network deployment projects in large-scale environments

Qualifications

• High School Qualification or equivalent
• 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments

Nice to Have

• Background in continuous, around‑the‑clock production or service operations (24x7x365)
• Familiarity with datacenter operations tools, procedures, or comparable technical environments
• Demonstrated ability to adhere to standardized change control or change management practices
• ITIL Foundation Certification
• Technical College degree or certification in Computer Science, Math, Telecommunications, Electrical- or Mechanical Engineering or equivalent work experience

Skills

* Required skills