Customer Support Specialist

Trove Brands Lehi, UT

Full Time Entry Level

Posted 3 weeks ago

Interested in this position?

Upload your resume and we'll match you with this and other relevant opportunities.

Upload Your Resume

About This Role

The Customer Support Specialist will build positive customer relationships by providing clear, friendly, and professional support across multiple well-known brands primarily through phone, email, and chat. This role offers hands-on experience in customer service and brand operations.

Responsibilities

Support customers across multiple communication channels (phone, email, chat)
Provide accurate information and solutions with a kind and approachable tone
Review customer interactions to identify ways to improve the customer experience
Assist with team projects and special assignments
Share feedback and ideas to improve team practices and support policies

Requirements

Exceptional written and verbal communication skills
Strong sense of empathy
High attention to detail
Ability to stay focused, organized, and dependable in a fast-paced environment
Coachable mindset
Ability to think creatively and innovate

Qualifications

Previous experience in customer support or customer-facing roles is helpful

Nice to Have

Comfort typing 40+ WPM
Previous experience in customer support or customer-facing roles
Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk

Skills

Problem Solving * Communication * Attention to detail * Organization * Zendesk * Empathy * FreshDesk * Gorgias *

* Required skills

Benefits

401(k) with employer matching

Indoor basketball/volleyball court

Fully equipped fitness center

Yoga studio

Meditation/Nap room

About Trove Brands

Trove Brands is a privately held house of brands including BlenderBottle®, Owala™, and Whiskware™, focusing on patented and best-selling products that simplify and improve everyday life through innovation, quality, and style.

Retail

View all jobs at Trove Brands →

Similar Jobs