Customer Support Specialist

About This Role

The Customer Support Specialist will build positive customer relationships by providing clear, friendly, and professional support across multiple well-known brands primarily through phone, email, and chat. This role offers hands-on experience in customer service and brand operations.

Responsibilities

• Support customers across multiple communication channels (phone, email, chat)
• Provide accurate information and solutions with a kind and approachable tone
• Review customer interactions to identify ways to improve the customer experience
• Assist with team projects and special assignments
• Share feedback and ideas to improve team practices and support policies

Requirements

• Exceptional written and verbal communication skills
• Strong sense of empathy
• High attention to detail
• Ability to stay focused, organized, and dependable in a fast-paced environment
• Coachable mindset
• Ability to think creatively and innovate

Qualifications

• Previous experience in customer support or customer-facing roles is helpful

Nice to Have

• Comfort typing 40+ WPM
• Previous experience in customer support or customer-facing roles
• Familiarity with helpdesk tools such as Zendesk, Gorgias, or Freshdesk

Skills

* Required skills

Benefits